marpadotbePrivacy Policy
This page describes what we collect when you use marpadotbe and how we keep that data protected. We take your privacy seriously and handle your personal information—name, identity documents, email, payment methods, and gaming activity—with encryption, access controls, and strict retention policies.
Our marpadotbe platform operates across supported jurisdictions, from Jakarta to Semarang. Your data may be stored on servers outside Indonesia, but we apply the same encryption and security standards regardless of location. We do not sell your information to third parties and limit internal access to staff who need it for account verification, payment processing, or dispute resolution.
If you have questions about how we handle your data, contact our support team. We respond to data-access requests within 30 days.
What Data We Collect on marpadotbe
Personal Information
We collect your name, email address, date of birth, and nationality when you register on marpadotbe. We ask for this information to verify your identity and ensure compliance with local regulations in your jurisdiction. We also collect postal address and phone number during account setup. This information is used solely for account management and is encrypted at rest on our servers.
Identity Verification Documents
We require you to upload a national ID (KTP, passport, or driving licence) and a recent selfie as part of our Know Your Customer (KYC) process. We store these documents securely and retain them for the life of your marpadotbe account, plus two years after closure, in case of regulatory audit or dispute escalation. Our KYC team accesses these files only during verification and dispute review. We do not share them with third parties unless compelled by law.
Payment Method Data
When you link a payment method to marpadotbe—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet)—we tokenize (encrypt and encode) your payment details so that your actual card or account number is never stored in plain text. We retain tokenized payment records indefinitely to support rapid withdrawal processing and dispute resolution. Your real payment information is destroyed after tokenization and is never visible to marpadotbe staff.
Gaming and Transaction Activity
We log every wager, game outcome, deposit, and withdrawal on your marpadotbe account. This includes timestamps, bet amounts, payout amounts, game type, table number (for live dealers), and session duration. We retain this data for six months in an active database for quick access during disputes, then archive it for two additional years for regulatory review. We do not use this data for marketing or profiling; it exists purely for account reconciliation and compliance.
Device and Login Information
We record your IP address, device type, browser version, and operating system when you log into marpadotbe. We use this data to detect suspicious login attempts (e.g., login from an unusual location) and to support account recovery if you forget your password. We retain login logs for 90 days and then delete them. We do not track your browsing history or activity outside marpadotbe.
How We Use and Protect Your Data
Our Data Use Practices
We use your data on marpadotbe for four purposes: (1) account verification and compliance with local regulations, (2) payment processing and settlement, (3) dispute resolution and game outcome audits, and (4) fraud detection and prevention. We do not use your data for marketing, analytics sales, or any purpose beyond these four. We do not build profiles or use machine learning to predict your behavior. We do not share data with advertisers or data brokers.
Third-Party Processors
We use third-party payment processors to handle deposits and withdrawals on marpadotbe. These processors receive only the minimum data needed to complete transactions: your tokenized payment method, transaction amount, and transaction ID. They are contractually required to keep your data confidential and use it only for payment processing. We audit these processors annually for compliance. Our servers may sit outside your jurisdiction (e.g., data centres in Singapore or the United States), but we apply the same encryption standards regardless of location.
Data Security and Encryption
We encrypt all data on marpadotbe using industry-standard TLS/HTTPS protocols for data in transit and AES-256 encryption for data at rest. Our servers are located in secure data centres with physical access controls, 24/7 monitoring, and automated backup systems. We separate gaming databases from payment databases to reduce exposure if one system is compromised. Staff access to your personal data is logged and audited; only KYC, compliance, and dispute-resolution teams can view your identity documents.
We treat your data with the same care we treat your account balance—encrypted, logged, auditable, and accessible only to those who need it.
Your Rights and Data Access
You have the right to request a copy of all personal data we hold about you on marpadotbe. Submit a request through account settings or email our support team; we respond within 30 days with a downloadable file. You also have the right to request correction of inaccurate data (e.g., if your address on file is outdated). You can request deletion of your data after your marpadotbe account is closed; we retain identity documents for two years post-closure for regulatory purposes, then delete them. You can request that we stop processing your data for a specific purpose (e.g., fraud detection) unless it conflicts with legal obligations.
Cookies and Tracking
We use essential cookies on marpadotbe to maintain your session (e.g., keeping you logged in). These cookies expire when you log out. We do not use tracking cookies, analytics cookies, or third-party cookies. We do not use pixels or beacons. We do not integrate with social media platforms or external analytics services. Your browsing on marpadotbe is not tracked or shared with external parties.
Legal Obligations and Jurisdiction
We may disclose your data if compelled by court order, government request, or applicable law in any jurisdiction where marpadotbe operates. We will notify you of such disclosure unless legally prohibited from doing so. Our marpadotbe privacy policy is governed by the laws of the jurisdictions in which we operate. If you reside in Jakarta, Surabaya, Bandung, Medan, or Semarang, your local data-protection laws may apply; contact our support team if you have jurisdiction-specific questions.
Contact and Policy Changes
We may update this privacy policy at any time. We notify all marpadotbe account holders of material changes via email and on this page. Continued use of marpadotbe after an update means you accept the new policy. For privacy questions, data-access requests, or concerns about how we handle your information, contact our support team. We respond to all inquiries within 5 business days. Our marpadotbe support team maintains availability during holidays including Idul Fitri, Idul Adha, Imlek, and Nyepi.
Your trust in marpadotbe depends on transparent data practices. We commit to encrypting your information, limiting access, and respecting your rights as an account holder.